Sales Terms & Conditions

Welcome to Ombase Limited. We appreciate your trust in our computing hardware and enterprise solutions. These Sales Terms & Conditions outline the responsibilities and mutual expectations between Ombase Limited ("we," "our," or "us") and our valued customers ("you" or "customer"). By making a purchase through our website (www.ombase.in), authorized distributors, system integrators, or direct sales channels, you agree to be bound by these terms. Our goal is to make your procurement experience smooth, transparent, and secure, ensuring complete satisfaction with our Indian-engineered technology solutions.

1. Order Acceptance & Confirmation

We are always delighted to receive your procurement orders and look forward to delivering our cutting-edge computing technology to your enterprise. When you submit an order, an automated acknowledgment email or digital receipt is sent confirming receipt of your request.

Please note that this initial acknowledgment does not signify binding acceptance of your order. Final contract acceptance occurs only after we verify payment settlement, validate configuration specifications, and confirm component stock availability.

Ombase Limited reserves the right to reject or cancel any order at its discretion, particularly in cases involving suspected fraud, unauthorized reseller attempts, typographical pricing errors, or material component unavailability. If your order is canceled by us, we will inform you promptly and issue a full refund using the original payment channel.

2. Product Availability & Pricing

We strive to ensure that all product listings, technical datasheets, chassis dimensions, processor clock speeds, and pricing metrics displayed on www.ombase.in are accurate and up-to-date. In the rare event of an inadvertent error, we will notify you of the correction before confirming or dispatching your order.

All commercial prices displayed or quoted are inclusive of applicable Goods and Services Tax (GST) as per Indian tax laws (Central Goods and Services Tax Act, 2017) unless explicitly stated otherwise on custom B2B proposals. Prices do not include special expedited air freight, export duties, or optional multi-year extended SLA coverage unless explicitly documented in your formal quote.

If a product or specific processor configuration becomes unavailable following order placement, our sales engineering desk will contact you to offer alternative configurations, an estimated restock timeline, or an immediate full refund.

3. Payment Terms

We provide a comprehensive range of secure, enterprise-grade payment mechanisms:

• Major Credit & Debit Cards (Visa, MasterCard, RuPay, American Express)
• Unified Payments Interface (UPI) & QR instant settlement
• Corporate Net Banking & Direct RTGS / NEFT Wire Transfers
• Structured EMI & Commercial Equipment Leasing Plans

All online transactions are processed through encrypted payment gateways complying with RBI standards to ensure financial security. Full payment settlement is required before products are dispatched from our Pune manufacturing hub.

For registered corporate accounts, government agencies, and educational institutions with established credit terms, structured purchase order (PO) billing milestones may be approved on a case-by-case basis. In the event of a payment dispute, chargeback, or transaction failure, Ombase reserves the right to hold shipments until full clearance.

4. Shipping, Delivery & Risk of Loss

Ombase Limited provides reliable nationwide shipping across all states and union territories in India through premier logistics partners. Upon order confirmation, an estimated delivery timeline and tracking number will be issued:

• Dispatch Timelines: Standard commercial units (IPBook laptops, IPCentre desktops, IPStation AIOs) are dispatched within 2 to 5 business days unless customized BIOS or specialized hardware integration is requested.
• Tracking: Live consignment tracking links are delivered via email and SMS upon carrier handover.
• Risk of Loss: Title and risk of loss or accidental transit damage transfer to the customer upon verified delivery and acknowledgment at the designated address.

Inspection on Delivery: Please ensure an authorized representative inspects the outer packaging upon receipt. Any visible packaging tampering or physical transit damage must be endorsed on the delivery receipt and reported to support@ombase.in within 24 hours of delivery for immediate claim processing.

5. Cancellation, Return & Refund Policy

At Ombase, customer satisfaction is our highest priority. We maintain a fair, transparent cancellation and return policy:

5.1 Order Cancellation

• You may cancel standard product orders within 24 hours of placement, provided the hardware has not been handed over to logistics carriers.
• Once an order has been dispatched from our facility, cancellation is no longer possible, but standard return procedures become available upon delivery.

5.2 Product Returns

• Returns are accepted within 7 calendar days of confirmed product delivery.
• Returned items must be unused, undamaged, and returned in their complete original packaging with all included power adapters, accessories, manuals, and warranty documentation intact.
• Products showing physical misuse, unauthorized disassemblies, liquid damage, or missing serial number labels are not eligible for return.

5.3 Refunds

Approved refunds are processed within 5 to 7 business days following receipt and technical inspection of the returned hardware at our Pune facility. Refunds are credited back to the original source payment method. For EMI transactions, reversal timelines depend upon your respective banking institution. A nominal restocking fee may apply for opened commercial hardware.

6. Warranty & Support Governance

All Ombase hardware products come with a comprehensive 1-Year Limited Warranty covering manufacturing defects and hardware component malfunctions under normal operational usage. Commercial enterprise lines include 3-Year On-Site SLA service coverage as designated in your purchase contract.

Warranty Exclusions:

• Physical chassis damage, accidental drops, or liquid spills.
• Unauthorized modifications, non-Ombase repairs, or firmware tampering.
• Software corruption, operating system viruses, or third-party application data loss.

Filing a Warranty Claim: Contact our support desk at support@ombase.in or call Toll-Free 1800 267 1919 with your product serial number and tax invoice. Our certified field engineers will resolve the issue with minimal operational downtime.

7. Limitation of Liability

While Ombase Limited is committed to delivering superior-grade computing equipment, we shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our products. This includes, without limitation, loss of business data, loss of anticipated revenue, or operational downtime.

Ombase Limited's maximum aggregate financial liability under all claims arising from any sale shall be strictly capped at the purchase price actually paid by the customer for the specific product in question.

8. Export Compliance

All purchasers must comply with relevant Indian export control regulations (Foreign Trade Development and Regulation Act). Ombase computing hardware, cryptographic modules, and BIOS microcodes may not be exported or re-exported to countries, entities, or parties subject to Government of India sanctions or trade restrictions. Customers deploying products internationally assume full responsibility for legal compliance in destination territories.

9. Governing Law & Jurisdiction

These Sales Terms & Conditions are governed by, construed, and enforced in accordance with the laws of the Republic of India. Any legal disputes, claims, or arbitration arising from commercial sales or procurement agreements shall fall under the exclusive jurisdiction of the competent courts of Pune, Maharashtra, India.

10. Policy Updates & Amendments

We may update these Sales Terms & Conditions periodically to reflect changes in our manufacturing, warranty offerings, consumer protection laws, or statutory tax regulations. The most current revision is perpetually accessible at www.ombase.in/terms-of-sales.html.

11. Corporate Details & Contact Us

Transparency and open communication are core pillars of the Ombase customer experience. Should you have any questions, corporate RFP inquiries, or purchase assistance requests:

Thank you for choosing Ombase Limited. We are proud to serve you with innovation, integrity, and true Indian computing engineering.