Privacy & Cookies Policy

Your privacy is important to us. At Ombase Limited, we are committed to safeguarding your privacy and protecting the confidentiality of information provided when accessing our website or purchasing our products and services. In accordance with the Digital Personal Data Protection (DPDP) Act, 2023 and applicable Indian data protection frameworks, this policy details our information collection, usage, and safeguarding procedures.

1. Information We Collect

When you interact with our website (www.ombase.in), request commercial hardware quotations, submit support tickets, or purchase Products, we may collect the following categories of information:

1.1 Personal & Business Information

Information you voluntarily provide when creating an account, requesting quotations, or completing an order. This includes your full name, job title, corporate or personal email address, phone number, billing and shipping address, company/organization name, and payment transaction details.

1.2 Device & Technical Information

Information automatically collected regarding the hardware and network client used to access our website, including your IP address, browser type and version, operating system, language preferences, and referring URLs.

1.3 Demographic & Survey Information

Demographic metrics such as postal code, regional location, product preferences, feedback on technology solutions, and information relevant to customer surveys or procurement inquiries.

2. How We Use Your Information

We require this information to understand your organizational computing needs, fulfill orders, and deliver a superior customer experience. Specifically, information is utilized for:

• Processing commercial orders, hardware dispatches, invoices, and customer service requests.
• Fulfilling 3-Year On-Site SLA warranty commitments, field engineer dispatches, and technical diagnostic support.
• Internal record keeping, statutory accounting, and compliance under the Companies Act, 2013 and GST regulations.
• Improving our computing products, server solutions, laptops, desktops, and digital web services.
• Periodically sending notifications regarding official driver updates, BIOS security patches, new product lines, or special B2B commercial offers.
• Contacting you for market research and product feedback via email, phone, or digital channels.
• Customizing website layout and navigation to match your enterprise computing interests.

3. How We Protect Your Information

We take the security of your personal and enterprise data with utmost seriousness. To prevent unauthorized access, disclosure, accidental loss, or tampering, Ombase Limited has implemented robust physical, electronic, cryptographic, and managerial protocols:

• Encryption Standards: Data in transit is protected using modern TLS 1.3 encryption protocols, and data at rest is secured via AES-256 encryption.
• Access Governance: Access to customer records is strictly limited to authorized personnel with authenticated, role-based security clearances.
• Network Protection: Firewalls, intrusion prevention systems, and regular vulnerability audits are conducted across all server infrastructure.

4. How We Use Cookies

Cookies are small text files placed on your computer's hard drive or browser storage that assist websites in analyzing web traffic, maintaining sessions, and remembering preferences:

• Traffic Log Cookies: We utilize traffic log cookies to identify which pages are being visited. This helps us analyze web traffic metrics, identify navigation bottlenecks, and tailor our website to client requirements. We only utilize this data for statistical analysis, following which it is removed from our analytics systems.
• Session & Functional Cookies: Enable website responsiveness, such as remembering your viewing preferences, session state, and navigation drawer settings.
• Zero Intrusion: Cookies do not grant us access to your computer or any personal information beyond the data you voluntarily choose to share with us.

Managing Cookies: Most web browsers automatically accept cookies by default. You can modify your browser settings to decline or delete cookies at any time. However, declining cookies may limit certain interactive features and performance capabilities on our website.

5. Sharing Your Information

Zero Sale of Personal Data: Ombase Limited does not sell, rent, lease, trade, or monetize your personal or business information to third parties, data aggregators, or marketing brokers.

We may share necessary data strictly with trusted third-party service providers who assist us in operating our business under contractual confidentiality obligations, such as:

• Authorized logistics and courier partners for hardware delivery across India.
• Certified payment gateway providers for processing transactions securely.
• Authorized field engineering service desks for executing on-site SLA maintenance.

These service providers are strictly prohibited from utilizing your personal information for any secondary purpose. We may also disclose data where mandatory by law, court order, or governmental authorities to comply with statutory legal processes or prevent fraudulent activity.

6. Links to Other Websites

Our website may contain external links to partner portals (e.g., partner.ombase.in) or industry reference sites. Once you leave our domain via external links, please note that we do not have control over external platforms. Therefore, we cannot be responsible for the protection and privacy of information you provide on third-party sites. We encourage you to review the privacy statements of those respective platforms.

7. Controlling Your Personal Information

Under the Digital Personal Data Protection (DPDP) Act, 2023, you possess explicit rights regarding your personal information:

• Direct Marketing Restraints: You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or emailing us directly.
• Access & Correction: You may request access to, or correction of, any inaccurate or incomplete personal information maintained in our records.
• Withdrawal of Consent: If you have previously consented to our use of your personal details, you may withdraw your consent by contacting our privacy compliance desk.

8. Contact Us & Data Protection Officer

If you have questions, concerns, audit requests, or grievances regarding this Privacy & Cookies Policy, please contact our Data Governance team:

Ombase Limited may periodically update this policy to reflect operational changes or statutory updates. Notice of material updates will be posted on www.ombase.in.